At Zappy Kart, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
Return Window
Eligible products may be returned within 7 days from the date of delivery unless otherwise mentioned on the product page.
Eligible Returns
Products must:
Be unused and in original condition. Be returned with original packaging. Include all accessories, manuals, tags, and free gifts (if applicable). Be accompanied by proof of purchase.
Non-Returnable Items
Returns will not be accepted for:
Used or damaged products caused after delivery. Personal care and hygiene products. Customized or personalized products. Clearance or final sale products. Gift cards or digital products. Perishable items, where applicable. Damaged, Defective or Wrong Product
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Please provide:
Order Number Clear photos of the product Unboxing video (if available) Description of the issue
Our team will review your request and arrange an appropriate resolution.
Refund Process
Once the returned item is received and inspected, approved refunds will be processed to the original payment method within 5–7 business days.
Exchange Policy
Product exchanges are subject to stock availability.
Cancellation Policy
Orders can only be cancelled before dispatch.
Once shipped, cancellation requests cannot be accepted. Eligible products may be returned according to this policy.
Shipping Charges
Shipping charges, Cash on Delivery (COD) charges, and handling fees may be non-refundable depending on the reason for return.
Return Approval
Zappy Kart reserves the right to reject return requests if products do not satisfy the return eligibility criteria.
